WHY CHOOSE DIAMETRIKS?
We Provide The Solutions To Grow Your Business
L1 Support
This is basic/initial level of support where support engineer logs, categorizes, prioritizes, tracks incidents or alarms reported by user or monitoring tools. L1 engineers generally have 2-5 years relevant experience.
L2 Support
Engineer manage and act on incidents raised by the L1 Team and follow workflow or Runbook to resolve incidents as per SOP within timeline agreed and documented SLA (Service Level Agreement). And if required escalate the Incident as per Escalation Matrix. L2 engineers generally have 3-7 years relevant experience.
L3 Support
Engineers are technical experts resolve issues that are typically difficult and escalated. L3 engineers participate in management, prioritization and product enhancements. They have deep understanding and expertise in one or more technology platforms. L3 engineers generally have 6-10 years or more relevant experience.
Out Of the Box Support
We provide OOTB Support in MS EPM which includes support regarding the project creation, approval process, user creation, user permission, custom flow, project deletion, project site, work on Risk & Issue and etc.
Integration Support
We provide integration support in MS EPM as well which includes the aspects of Data population, Unreliable Integration correction, file generation and etc.
Custom Support
The custom support includes custom modules, custom package, secure package and etc to build better understanding regarding the MS EPM tool
Enhancement Support
If you are looking for custom made-up, extra configuration and etc and we enhance and implement in the MS Enterprise management tool.
Support on Demand
Deep dive related to MS Enterprise Project Management we can provide other support which are mostly distinguish into L1, L2 and L3 support
Note: We provide L1, L2 and L3 support in all project server versions , project online, project for web, sharepoint and power platform.
SharePoint Support Areas
Covered by Diametriks
Our support services for SharePoint span all aspects of administration and configuration. We provide support to your internal team so they can get the help they need to resolve complex issues and remain productive. We can act as an extension of your internal SharePoint Administration team, taking on tasks and providing support to the organization, or we can take over support for your entire SharePoint environment, alleviating you from day-to-day SharePoint administration.
Some examples of our administration support coverage include the following:
- Issue troubleshooting and resolution
- Cloud Managed Services
- Server patching and maintenance
- Proactive health checks
- Monitoring
- Backup and restore
- Security and permissions
- Integration with other systems
- Microsoft Teams
- Business Connectivity Services
- SharePoint Search
- Excel Services
- OneDrive
- Exchange
- Active Directory
Benefits of Diametrik's
SharePoint Support Services
With over 25 years of experience and expertise in Microsoft products consultation, Diametriks has been working with SharePoint for its onset. We offer complete end-to-end support for implementation and migration, on-premises, hybrid services, all while ensuring your business isn’t getting left behind with legacy solutions.
Certified
And Experienced Consultants
Reduced
SharePoint Maintenance Costs
Avoiding
Unplanned Downtime
Flexible
Support Plans & Packages
SharePoint End-User Support
We not only support end-users and power-users throughout every level of the organization and help resolve issues, but we also educate, advise, and assist with implementing solutions.
The following are some examples of the areas we cover:
- SharePoint Sites
- Lists and Document Libraries
- Microsoft Teams
- SharePoint Search
- Permissions and Security
- Data Governance
- Information Architecture
- Taxonomies and Term Store
- Document and Records Management
- Collaboration
- Training and Education
- Branding, UI/UX
SharePoint Support Expertise
SharePoint End-User Adoption & Training
The number #1 secret to effective user adoption is education and training, not necessarily the 5-day, all-day, on-site course kind, but the kind that is geared towards personal growth and targeted to an individual’s or team’s specific role and needs. We go beyond simple SharePoint help by providing details and insight into why an issue occurred and how it was addressed.
We employ a web-based ticketing system so individuals can easily follow along with issue status and steps to resolution. We leverage screen sharing for working hand-in-hand with individuals for support and delivering individualized learning sessions. In essence, education and training are ongoing, and we have a consistent focus on transferring knowledge to your employees whether through resolving an issue, individualized training, or consulting.
SharePoint Platforms & Versions Supported
Diametriks supports all SharePoint platforms (on-premises, online, Office 365, hybrid) and versions (SharePoint Online, SharePoint 2019, SharePoint 2016, SharePoint 2013, SharePoint Foundation 2013, SharePoint 2010, SharePoint Foundation 2010, SharePoint 2007*, WSS 3.0*, SharePoint 2003*, WSS 2.0*).
*If you’re running SharePoint 2007 or earlier, it’s time to migrate to a newer version.
